POLICIES, TERMS &
CONDITIONS
All
sales are subject to Classic Buicks Policies, Terms and Conditions.
Placement of your order with
Classic Buicks indicates that you have read & accept without exclusion all of our
policies, terms and conditions.
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STATEMENT OF CONFIDENTIALITY
Our Goal is to communicate
with you. Classic Buicks does not sell or share any information given to us by
our customers. Any information you provide is kept confidential. We
respect your privacy! This is Our Pledge to You.
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EXCHANGES
OR RETURNS
1. All
returns or exchanges MUST be pre-authorized by Customer Service before
sending product back.
2. Items
can be returned within 30 days from the date of receipt for exchange or
refund, except special
order items.
3. All
returned items must be unused and in resaleable condition.
4.
Return the item to us postpaid.
5.
Include a copy of your invoice with a complete explanation why you are
returning the part. Remember, pre-authorization is required.
When you contact us, we will give you a Return Merchandise Authorization
number.
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DAMAGE CLAIMS
Always check the
content of your shipment
for damage prior to acceptance from the carrier. If you receive a damaged shipment, even if the damage is concealed within
the packaging, you must first notify the carrier immediately to initiate a damage claim
and then contact Classic Buicks within three (3) days of receipt of the
shipment if you require further assistance.
You must retain all packaging materials, merchandise and
invoices as required by the common carrier to process your damage claim.
All shipments are F.O.B. Dallas, Oregon.
Responsibility for your shipment lies with the carrier once it is accepted from our
shipping department. You may contact Classic Buicks for assistance
only after you have filed your damage claim with the common carrier.
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SHORTAGES
Always check the contents of your shipment
against your invoice to verify that all parts ordered are received. Check the
invoice for parts that are on back order prior to making a shortage claim.
If a
shortage occurs you must contact Classic Buicks within three (3) days of
receipt of the shipment. Classic Buicks is unable to assist with a
shortage claim after this period.
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PAYMENT (sorry, no C.O.D., Discover or American Express Card)
All orders must include
payment in U.S. Currency drawn from a U.S. Bank. We will charge for
only the products and shipping/handling. All additional fees, such
as taxes or customs duty, are the
customer's responsibility. Delivery time to you is subject to shipping
method and product availability at the time we receive your order .
PERSONAL OR COMPANY CHECK
Orders paid by check are held for a full two
(2) weeks from the date they are deposited in our bank for check clearance and bank confirmation.
A $20.00 service fee applies to all returned
checks and no additional orders will be accepted until the matter is resolved to
Classic Buicks full satisfaction.
VISA, MASTERCARD, MONEY ORDER or CASHIER'S CHECK
Orders with these forms of payment are
shipped within 2 weeks, subject to current stock availability.
Credit card charge backs are viewed the same
as a returned check and a $20.00 service fee will be charged to your order. No
additional orders will be accepted until the matter is resolved.
Please
fax or
email to resolve any question or problem prior to charging back.
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BACK ORDERS
In the event an item is not in stock at the time an order
is received, we will automatically back order the item and ship the order complete when
that item is back in stock, unless otherwise instructed by you.
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WARRANTIES
We warranty any new or rebuilt part for 90 days from date
received against defects in workmanship and materials. Classic Buicks having no
control over installation or use of the products it sells assumes no liability for labor
charges; incidental or consequential damages caused from improper installation, abuse, or
normal wear. Classic Buicks liability is limited to the replacement, or refund of
the purchase price, at our discretion, of the defective product only.
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Special order items
such as carpet sets, convertible tops, boots, non-stocking parts and electrical items are not returnable,
exchangeable or refundable.
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